Which areas do you serve?
Currently we are serving greater Auckland and have outlined our service area based on post codes. These are the current post code areas we are servicing: 0600, 0602, 0604, 0610, 0612, 0614, 0618, 0620, 0622, 0624, 0626, 0627, 0629, 0630, 0632, 0810, 0812, 0814, 0820, 1010, 1011,1021, 1022, 1023, 1024, 1025, 1026, 1041, 1042, 1050, 1051, 1052, 1060, 1061, 1062, 1071, 1072, 2010, 2012, 2013, 2014, 2016, 2018, 2022, 2023, 2024, 2025, 2102, 2103, 2104, 2105, 2110, 2112, 2113,
How can I place an order?
Placing an order is very easy. Simply visit our pricing page and select your desired service based on the number of clothes/items. More items you get serviced the less amount you pay per item.
Can I order by phone, email or text?
We are trying to introduce more methods of placing an order but currently you can only place your laundry order online.
How long does it take to get my clothes back?
Glad you ask this. We offer an exclusive 24-hour weekend service. Our laundry service model works on delivery within 24 hours. You may place your order any day of the week but we only pick up your laundry and ironing on Sunday between 12pm – 4pm and deliver your clean or ironed clothes on Monday between 12pm – 6pm. You will be notified via text message about estimated pickup and delivery time.
At what times can my order be collected or delivered?
Pick up time is between 12pm – 4pm and delivery within 24 hours between 12pm – 4pm. Our automated texts will keep you informed about estimated pick up and drop off time.
Can you collect from a location and deliver to another?
Yes, we could do that for you, as long as the locations are within our Auckland service area as per our post codes list below:
0600, 0602, 0604, 0610, 0612, 0614, 0618, 0620, 0622, 0624, 0626, 0627, 0629, 0630, 0632, 0810, 0812, 0814, 0820, 1010, 1011,1021, 1022, 1023, 1024, 1025, 1026, 1041, 1042, 1050, 1051, 1052, 1060, 1061, 1062, 1071, 1072, 2010, 2012, 2013, 2014, 2016, 2018, 2022, 2023, 2024, 2025, 2102, 2103, 2104, 2105, 2110, 2112, 2113. Please contact us at firstname.lastname@example.org or via live chat to arrange it.
The service I need is not listed on your pricing page?
Simply call us, send us an email or text us to discuss the custom order requirement. Once Orderly and you both agreed on a quote you may select the service called “Pre Arranged Custom Order” and select the quantity to match the quoted amount. For e.g. your requested service quote is $120 you need to select 120 quantity in “Pre Arranged Custom Order”.
My desired pickup and delivery dates are inactive or disabled on checkout page?
We do not operate during public holidays and few dates may be disabled/inactive as we will be totally booked for those dates and would not be able to take any more orders. To avoid this disappointment please plan and place your orders in advance.
Is Orderly service available on public holidays?
We are always closed on public holidays. It is advised that you plan and place your orders well in advance to avoid any disappointment.
Where do you clean my clothes?
We have associated with different laundry facilities across the Auckland we serve in, making sure we can offer you a 24 hours service. All the facilities are top notch, with vast experience in handling delicate attire, so your items are in good hands.
What are the prices?
To ensure affordable prices with highest possible service standards, we constantly monitor and improve our operations and logistics. Please view our affordable pricing here. If your desired service or item is not in the price list, feel free send us a text or email.
Do you charge additionally for separate washing?
We don’t. However, you have advise us to separate your clothing from whites to colour in your order comments or with a note written & placed with your order bag.
Is there a minimum order value?
The way we have designed our pricing plan there is no minimum order charges pre-set for our customers. However, our lowest price service “Iron & Fold 5 items” is item based and cost you only $25.00
When can I reach customer support?
Our team will gladly answer all your queries every day, between 9am and 6pm, either via text chat on MY ORDER / 027 696 7337, live chat or by email at email@example.com
I placed an order. What happens now?
Your order will be picked up on Sunday between 12pm – 4pm. You will be contacted by Orderly representative via text or phone call about estimated pick up time. Please put all your order items in a plastic bag.
Should I weigh the bag at home?
You can if you like but there is no need to do that. We weigh all bags at our facility.
I accidentally missed a collection/delivery. What now?
Don’t worry. If you can not be reached by Orderly driver, please contact immediately on 0210628885 or email us on firstname.lastname@example.org to arrange a new collection/delivery day and time.
Can I reschedule my order?
Absolutely. You may change the time slot, free of charge, if the request is made with minimum 2 hours before collection/delivery. Please contact us via live chat or better send us a text on 021 163 0033.
Can I pay with EFTPOS card or with cash when you come to pick up my laundry?
We would love to have multiple payment methods to suit your convenience but at this stage we are only able to receive payments online on our website.
How can I cancel an order?
Please contact customer support via live chat or at email@example.com to cancel your order. All cancellations must be notified within 1 hour from the time you placed your laundry order online. However, if you cancel an order more than one hour before a collection, a cancellation fee of $10 will be applicable.
Do I need to register to place an order?
Yes, simply because we don’t want to you fill out checkout information over and over again when you order with us again. By registering, your name, email address, pick up & delivery address will be auto saved. This will help you placing your order within few seconds.
Can I view my past orders in my account?
Definitely yes, this is another benefit for registering with Orderly. All your order history will be available for your review.
Do I receive an invoice for my order?
Yes, you will be able to download PDF invoiced from my account area and invoices will also be emailed to you when your order status changes from processing to complete.
Which payment methods are available on your website?
We use Stripe.com, one of the most secure and reputable payment processors available.
How secure is placing an online order with Orderly? Is my data protected?
No credit card information is ever stored on our servers. We use Stripe.com, one of the most secure and reputable payment processors available. All card numbers are encrypted on disk with AES-256 and decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist.
Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure and doesn’t share any credentials with Stripe’s primary services (API, website, etc.) For more information, you can visit Stripe’s security policy right here!
In other words, your credit card details are safe!