Which areas do you serve?
How can I place an order?
Placing an order is very easy. Simply visit our pricing page and select your desired service. Alternatively you can call or send us a message
Can I order by phone, email or text?
Absolutely! Simply call, text or email us your requirements and we’ll get back to you within the hour to confirm your order
How long does it take to get my clothes back?
We pride ourselves in getting standard orders back within 24 hours of pickup. If you need it quicker just let us know or select the 12 hour service when placing your order online. For some orders, depending on quantity and service requirements, we may need extra time to get your laundry looking its best, but we’ll ensure this is confirmed on pickup
At what times can my order be collected or delivered?
Our expert drivers are picking up and delivering between 6am and 8pm, Monday to Saturday. On Sundays we operate between 6am and 3pm.
Feel free to request a time outside of these hours and we’ll see what we can do
Can you collect from a location and deliver to another?
For sure! We only request that both pickup and drop off locations are within our service areas. Please request this when placing your order so we can organise an on-time delivery
The service I need is not listed on your pricing page?
You think of it, we’ve been asked to clean it.
Send us a message via our contact page or call us to arrange a personalized quote
My desired pickup and delivery dates are inactive or disabled on checkout page?
Our washing machines need breaks too, so we don’t operate on public holidays. There can also be times where we are booked out for your desired date and time, let us know if this is the case and we’ll see if we can accommodate you
Is Orderly service available on public holidays?
We don’t operate on public holidays
Where do you clean my clothes?
We have dedicated processing facilities across Auckland to ensure a fast service. All our operators have passed a strict criteria and been given the Orderly tick of approval
What are the prices?
Our latest prices are available on our store. If you cannot find the service you need please don’t hesitate to contact us for a free quote, either in-person or via email/phone
Do you charge additionally for separate washing?
No Charge! Please let us know in the order notes or on pickup of any special requirements such as separate washing
Is there a minimum order value?
Our minimum order amount is $20
When can I reach customer support?
Our team of experts are available from 6am to 8pm every day except public holidays. You can reach them via phone or text (021 145 2366), Facebook messenger, email or our contact page form
I placed an order. What happens now?
Once your order is placed, we arrange pickup at the time and date requested when you made the order online.
On the day of collection you can leave your laundry outside your front door, otherwise our driver will arrive with 2 laundry bags, 1 is for special care items and the other is for your Wash Dry Fold items
Should I weigh the bag at home?
You’ll be surprised how much laundry you can give us for 5, 10, 15 Kilograms or more. We weigh each Wash Dry Fold bag on arrival into our facility
I accidentally missed a collection/delivery. What now?
Don’t worry. If you can not be reached by our driver, we’ll try again in a couple of hours time. If we have your order for delivery we will hold on to it until we can personally deliver it to you or you can request us to leave it in a secure place on your property
Can I reschedule my order?
Absolutely. You may change the time slot, free of charge, if the request is made with minimum 2 hours before collection/delivery. Please contact us via phone on 021 145 2366 to ensure your request isn’t missed
Can I pay with EFTPOS card or with cash when you come to pick up my laundry?
We require all orders to paid for prior to delivery. Orderly provides several payment methods if you have not placed your order through our website, these include – Card via Stripe (Online payment system), Emailed invoice or Cash on delivery
How can I cancel an order?
Please contact customer support at email@example.com to cancel your order. All cancellations must be notified 4 hours before requested collection time and date otherwise a $10 cancellation fee is applied and payment required within 24 hours
Do I need to register to place an order?
Can I view my past orders in my account?
Yes, all your order history is available through the ‘My Account’ section of the website
Do I receive an invoice for my order?
Yes, you will be able to download PDF invoiced from my account area and invoices will also be emailed to you when your order status changes from processing to complete.
Which payment methods are available on your website?
We use Stripe.com, one of the most secure and reputable payment processors available.
How secure is placing an online order with Orderly? Is my data protected?
No credit card information is ever stored on our servers. We use Stripe.com, one of the most secure and reputable payment processors available. All card numbers are encrypted on disk with AES-256 and decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist.
Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure and doesn’t share any credentials with Stripe’s primary services (API, website, etc.) For more information, you can visit Stripe’s security policy right here!
In other words, your credit card details are safe!